Your shop has an old way. We build the new one.
The phone rings out while you're under a car. An estimate request goes quiet and nobody chases it. Nobody chose that setup. It's just how shops have always run. We replace it, one piece at a time.
What we build for shops
Same shop. Completely different week.
Nobody sat down and designed the old way. It accumulated, one workaround at a time. Here's what changes when you replace it.
- A call rings out while you're under a car. No message, no callback.
- Someone asks for an estimate, goes quiet, and nobody follows up.
- Repair records and insurance files live on one computer with no backup.
- No real way to know how many estimate requests became booked jobs.
- Someone always answers, whether that's a person or an assistant that knows your hours and takes the details properly.
- Every estimate request gets followed up automatically until they book or say no.
- Records backed up automatically, so nothing rides on one machine.
- Every lead tracked from first call to job booked.
You can't answer the phone and the wrench at the same time.
A shop's busiest hours are exactly the hours nobody can pick up. That's not a staffing problem you can hire your way out of. It's a systems problem.
- Answers when you're mid-repair, after close, and on weekends
- Knows your hours, services, and what you do and don't take on
- Takes the details and books the estimate without pulling you off the car
- Hands off to you rather than guessing at a price
Each piece replaces one thing that's leaking work.
Audit first. Build second.
We don't quote a package before we've seen how your shop actually runs.
We walk your setup
Phone, website, messages, follow-up, backups. Thirty minutes, free, no obligation attached to it.
You get a straight answer
Plain English: what's costing you jobs and what fixing it is worth. A fixed number, not a range.
We build the smallest thing that works
Start with the one gap losing you the most, prove it works, then decide together what's next.
We're in Chicago. You can meet us.
When something breaks you're calling a person who knows your setup, not a ticket queue. We work with a limited number of shops at a time so each build gets proper attention.
About Novus
Let's build your new way.
Book a free, no-pressure audit. We'll walk your shop's setup, show you exactly where customers are slipping away, and tell you straight whether we can help.