Terms of Service

These terms apply to your use of novussolutions.co and to services provided by Novus Solutions LLC. By using the site or engaging us, you agree to them. Where a signed proposal or statement of work says something different, that document controls.

What we do

Novus Solutions LLC builds and operates websites, automated follow-up systems, AI phone and chat assistants, booking systems, and related technology for small businesses. The specific scope, deliverables, timeline, and price for any engagement are set out in a written proposal.

Quotes, fees, and payment

Quotes are valid for the period stated on them. Setup fees are due as scheduled in the proposal, and recurring fees are billed monthly in advance unless agreed otherwise. Recurring services continue until cancelled.

Some services carry third-party usage costs that vary with volume, such as telephony minutes, text message fees, and AI usage. Where these apply, they are identified in the proposal.

Your responsibilities

• Provide accurate business information and timely access to accounts we need
• Review and respond to deliverables within a reasonable period
• Ensure any customer data you give us was collected lawfully and with the consents required
• Use messaging and calling features in compliance with applicable law, including obtaining proper consent before contacting your customers

Ownership

You own your domain, your website content, your accounts, and your customer data. We set things up in your name wherever the platform allows it. If you stop working with us, you keep them.

We retain ownership of the underlying methods, templates, and reusable components we use across engagements. Nothing in an engagement transfers those to you, and nothing prevents us from using that general knowledge for other clients.

Third-party services

Our builds depend on third-party platforms for hosting, CRM, messaging, telephony, scheduling, and payments. Those platforms have their own terms, pricing, and uptime, and we do not control them. We are not responsible for outages, price changes, policy changes, or discontinuation by a third-party provider, though we will work with you to find an alternative if one becomes unworkable.

Results

We measure what we build and report honestly on it. We do not guarantee specific revenue, lead volume, ranking, or conversion outcomes. Any figures in our marketing or proposals are illustrative rather than promises.

Disclaimer of warranties

The site and our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Novus Solutions LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to an engagement is limited to the amount you paid us for the services in the three months preceding the claim.

Termination

Either party may cancel a recurring service with 30 days written notice. Fees already paid for a completed period are not refundable. We may suspend or end services for non-payment, or for use that is unlawful or that puts our platform accounts at risk.

Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Cook County, Illinois.

Changes

We may update these terms. Changes take effect when posted here, and the date at the top of the page will be revised. Continued use of the site or our services after a change means you accept the updated terms.

Related policies

See our Privacy Policy for how we handle information, and our SMS Terms for our text messaging program.

Contact us

Novus Solutions LLC
Chicago, Illinois
contact@novussolutions.co